Terms and Conditions

Welcome to The Shema Banks. 

These Terms and Conditions outline the agreement between The Shema Banks (“we,” “us,” or “our”) and you (“client,” “you,” or “your”) regarding the use of our services and website. By engaging with our services or using our website, you agree to these terms. 

  1. Purpose and Scope of Services
    The Shema Banks aims to provide a safe, non-judgemental and confidential virtual space for supportive listening, basic bereavement support, cross-professional supervision, and promotes emotional and spiritual well-being. We do this by utilising counselling skills, contemplative and appreciative inquiry, motivational interviewing and signposting to other therapeutic services as appropriate.  
  1. Our services are not a substitute for professional counselling, psychological therapies or medical treatment. If you are in crisis or need urgent medical attention, please seek professional help immediately.  
  1. The sessions are structured to run for 45 minutes and held via either Telephone (audio) or video conferencing calls (Zoom) depending on the client’s choice and team availability to conduct sessions. 
  1. Confidentiality and Privacy
    We are committed to creating a safe, compassionate and non-judgmental space for our clients. Any information you share with us during sessions are kept strictly confidential, except in the following circumstances: 

If we believe there is an immediate risk of harm to you or others.
If disclosure is required by law, including cases of abuse, exploitation, or criminal activity.
If you provide written consent for us to share your information with a third party.
All personal data collected through online bookings, inquiries, and service interactions is stored securely and used only for the purpose of providing our services. We do not share, sell, or rent your information to third parties. 

Both parties agree to keep confidential all information obtained in connection with these terms that are marked or otherwise identified as confidential, or that a reasonable person would understand to be confidential. This obligation does not apply to information that is publicly available, already known to the receiving party, or disclosed by a third party without breach of any confidentiality obligation. 

  1. Online Booking and Data Collection
    When you book a session through our website, we may collect personal information such as your name, email address, phone number, and any details you voluntarily provide pre and post booking. This data is used solely for scheduling, communication, and service improvement. 

There is no requirement to keep notes of sessions however, where there is evidence of written information during the course of a session, this will be kept anonymous, and later destroyed and disposed of securely, immediately after the session. We comply with all applicable data privacy laws and regulations and use secure encryption methods to protect your data, but please note that no online platform is entirely risk-free. By using our website, you acknowledge that you are responsible for safeguarding your own login credentials and personal information.  

  1. Fees and Payment 

The Client agrees to pay The Shema Banks [£30] per [session] for the Services rendered. Payment is due at point of booking a time slot via our booking system, and a receipt will be supplied upon payment completion (usually within 1-2 days) **Chilo can we be clear how this works so that it is automated…ish and therefore I am clear on my assertions here please**. If attending multiple sessions, the same procedure applies. 

  1. Cancellation and Rescheduling
    If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance.
    Cancellations made less than 24 hours before the scheduled session may be subject to a cancellation fee.
    No-shows without prior notice will forfeit the right to a refund or rescheduling.
    6. Code of Conduct
    To maintain a safe and respectful space for all, we require clients to: 

Must be 18+ 

Truthfully disclose relevant information. 

Communicate respectfully with our team.
Avoid using derogatory, discriminatory, or inappropriate language and/or behaviour. 
Refrain from recording or sharing sessions without consent (this violates privacy laws).
We reserve the right to discontinue services if these terms are violated. 

  1. Limitation of Liability
    While we strive to provide the best support possible, The Shema Banks is not liable for any decisions or actions taken based on our sessions. Our services involve working with the client to promote reflective processing and decision-making as well as emotional support but do not replace professional counselling, psychotherapy, mental health care, legal advice, or medical treatment. 
  2. Subcontracting 

The Shema Banks may subcontract any part of the Services to a third party with the Client’s prior written consent. We remain fully responsible for the performance of any subcontractor. 

  1. Insurance 

The Shema Banks team will maintain appropriate insurance coverage, including general liability insurance and any other necessary insurance as required by law. Proof of insurance will be provided to the Client upon request (**this can be omitted until I can confirm indemnity has commenced**). 

  1. Amendments to These Terms
    We may update these terms periodically. Any changes will be posted on our website, and continued use of our services after updates implies acceptance of the revised terms. 
  2. Dispute Resolution 

Any disputes arising out of or in connection with this terms and conditions will be resolved through negotiation, mediation or arbitration in accordance with Scottish laws/jurisdiction- (** Happy to take this out if it sounds too harsh**).  

  1. Force Majeure 

None of the parties will be liable for any failure or delay in performance under this contract due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes, and natural disasters. In such an event, we will notify the Client and make reasonable efforts to resume sessions as soon as possible. 

  1. Contact Information
    If you have any questions regarding these Terms and Conditions or your data privacy, please contact us at: 

 [email protected]

By engaging with The Shema Banks, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.